Frequently Asked Questions


How do I reset my password? 

On the login page, click Forgot Password, enter the email associated with your account, and click Send Instructions. The instruction email will arrive in your inbox shortly. In the instruction email, click Reset Password and you will be directed to select a new password before being redirected to the catalog page. 

How do I change my password? 

Once signed into your account, you can change your password by clicking My Account or Dashboard from the top navigation menu. Select Password and update your password. 

How do I update my billing information? 

Once signed into your account, you can update your billing information by clicking My Account or Dashboard from the top navigation menu. Select Billing and update your billing information. 

How do I cancel my recurring subscription?

Once signed into your account, you can cancel your recurring subscription by clicking My Account or Dashboard from the top navigation menu. Select Billing and locate your subscription plan at the bottom of the page.  Click Change Plan and Cancel Membership. Your membership will be cancelled and your access will be removed at the end of your current payment period. 

My credit card is being declined. Why is that? 

Many credit/debit cards have online purchase restrictions. If your card is being declined, please contact your credit card company to let them know the purchase you would like to make is valid. Also, certain credit/debit cards do not allow for recurring subscription billing, and therefore, may be denied.


My video does not playback smoothly. How can I fix this?

Video playback depends on several factors. To improve your playback experience, make sure you have a fast, stable internet connection. We recommend using the most recent version of Chrome, Firefox, or Safari. You may experience playback issues with outdated devices and browsers. 

Can I watch videos using Chromecast and AirPlay? 

Yes! Both Chromecast and Airplay are compatible with our site. 

To use Chromecast: Locate the Chromecast icon in the bottom right corner of the video you want to cast. Click the icon and select the correct Chromecast from the pop-up in your browser. 

To use AirPlay: Open the video on your apple device and click the AirPlay icon in the bottom left corner. 

Can I watch videos on my TV without using an app? 

Yes. By connecting your laptop directly to your TV with an HDMI cable, you will be able to watch videos from our site on your TV. 

Can I watch videos on my phone or tablet without using an app? 

Yes. Our website adapts to phone and tablet browsers so you can watch our content anywhere! 

Which browsers are supported? 

While we recommend using the latest version of Google Chrome, we also support Firefox and Safari browser released within the last five years. You may experience playback issues when using an out of date browser or any version of Internet Explorer. 


Why don’t you offer a free trial to this website? 

This website is a safe space for me to post my best workouts for you without fear of my content being plagiarized or stolen. A free trial would easily allow other fitness professionals to view and copy my choreography for free. If you would like to try my workouts before committing to a website membership, I have dozens of free workout videos available on my Youtube channel! Use the link below to access my channel.  https://www.youtube.com/channel/UCpy8VXKDK6Kfp9evUI-N8YQ 

What workout formats do you offer and how do they differ?

For detailed information about the workouts, please use the link below and click on the name of each format for a detailed description.   


How often should I do these workouts? 

It is up to you! I recommend taking 3-5 full body classes per week and going at a pace that feels good to your body.  

I am a beginner, any recommendations? 

Go at your own pace and take as many breaks as you need to. I design these workouts so that they will still be a challenge for very fit clients, so I don’t expect my beginners to complete every rep of the workout. Pause when you need it, shake it out, and then hop back into the workout when you are ready.  When I first started my fitness journey, I completed 10 minutes of a workout. The next week I completed 20 minutes. Then 30. Now, I can teach several hours of fitness classes in a single day. Don’t get discouraged! You will build strength and stamina with time and consistency. You can do this! 

Do I need equipment? 

The equipment used per workout will vary. Each video’s description will tell you exactly what pieces of equipment you will need. For a detailed list of all of the equipment I use and recommend, please click the link below.  


For all other questions, please reach out to us at support@fitbycoachkel.com